PRIVACY POLICY

Effective Date: 01/11/2025

Last Updated: 18/02/2026

At SkinSoko (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website skinsoko.com (the “Site”), make a purchase, or otherwise interact with our products and services.

By using our Site or providing your personal information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal information (“Personal Information”):

a. Technical and Browsing Information

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

  • Browser type and version
  • IP address and time zone
  • Cookies and other identifiers
  • Pages or products you view
  • Preferences, feedback and survey responses
  • Websites or search terms that referred you to our Site
  • Language preference and usage patterns

This information helps us understand how users interact with our Site and improve its functionality and performance.

b. Order and Account Information

When you make or attempt to make a purchase, or register for an account, we collect:

  • Name, billing and shipping address
  • Payment details (excluding credit card information)
  • Email address and phone number
  • Past orders and transaction history
  • Redemption, fulfillment, and page-view data from our service providers
  • Any other information you provide at account creation

c. Aggregated Data

We may create aggregated or anonymized data derived from your Personal Information. Such data does not directly or indirectly identify you and may be used for research, analytics, or statistical purposes.

d. Information from Third Parties

We may receive Personal Information about you from our partners, service providers, or other individuals who make purchases on your behalf through our Site.

2. Purposes for Data Collection

We collect and use Personal Information for the following purposes:

  • To process and fulfill your orders and contractual obligations.
  • To provide customer support and respond to inquiries.
  • To send order confirmations, delivery updates, and promotional offers.
  • To improve our Site’s functionality, content, and user experience.
  • To prevent fraud and ensure the security of transactions.
  • To comply with legal and regulatory obligations.
  • To provide you with information, products, or services you request, or that we believe may interest you (with your consent, where required).
  • To generate reports and analytics for business development and marketing optimization.
  • For other legitimate purposes necessary to enhance your experience with our Site and services.

3. How We Use Your Personal Information

We process your Personal Information only when permitted by applicable law, ensuring that all processing is lawful, fair, transparent, and necessary to achieve a defined purpose.

a. Performance of a Contract

We process your Personal Information when necessary to:

  • Register and maintain your account;
  • Fulfill and manage your orders and payments;
  • Deliver our products and services; and
  • Provide customer support and communication.

If you do not provide certain information, we may be unable to provide our services or enter into a contract with you. In such cases, we will notify you.

b. Compliance with Legal or Regulatory Obligations

We may process your Personal Information to comply with applicable laws, regulations, or lawful requests from authorities.

This includes retaining data for accounting, auditing, tax, and fraud prevention purposes.

c. Legitimate Interests

We may process your Personal Information when it is necessary for our legitimate business interests or those of a third party, provided that your rights and freedoms do not override those interests.

These interests include:

  • Improving our Site, services, and user experience;
  • Detecting, preventing, and addressing fraud or misuse;
  • Conducting analytics, performance, and business intelligence;
  • Ensuring the integrity and security of our operations;
  • Delivering personalized content and targeted marketing;
  • Processing Personal Information in connection with mergers, acquisitions, restructurings, or the sale of all or part of our business, ensuring that any recipient maintains equivalent protection for your data.

d. Consent for Marketing and Communications

We will obtain your explicit consent before using your Personal Information for marketing or promotional communications.

We may contact you through:

  • Email or SMS
  • Phone calls
  • Push or web notifications
  • In-app messages
  • WhatsApp or social media channels

You may withdraw your consent or update your marketing preferences at any time by using the “unsubscribe” link in our communications or by contacting us at [email protected]. Withdrawal of consent will not affect processing conducted before withdrawal.

e. Other Lawful Bases

Where necessary we may process your Personal Information to protect vital interests (e.g., prevent fraud or ensure security) or to establish, exercise, or defend legal claims.

4. Sharing Your Information

We do not sell your Personal Information.

We may, however, share it with trusted third parties who assist us in providing services such as payment processing, logistics, data analytics, and marketing — all in accordance with this Privacy Policy.

We may also share your Personal Information when required by law or legal process.

By using our Site, you consent to such third-party processing of your Personal Information where necessary to deliver our products or services.

5. Data Retention

We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

When determining retention periods, we consider:

  • The type and sensitivity of the data
  • The risk of unauthorized use or disclosure
  • Our legal, regulatory, and contractual obligations

In some cases, we may anonymize your Personal Information for statistical or research purposes, in which case it will no longer be associated with you and may be retained indefinitely.

You may request deletion of your Personal Information at any time, subject to any legal or contractual obligations.

6. Data Security

We use appropriate technical and organizational measures to protect your Personal Information against unauthorized access, loss, misuse, or alteration.

However, no method of internet transmission or storage is completely secure.

You are responsible for safeguarding your password and ensuring you log out from shared devices. While we take all reasonable precautions, we cannot guarantee absolute security.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Access your Personal Information;
  • Request correction or deletion;
  • Withdraw consent for marketing;
  • Restrict or object to certain types of processing; and
  • Be informed about how your data is collected and used.

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze site traffic.

You can modify your browser settings to refuse cookies, but some parts of the Site may not function properly if you do so.

A temporary “session cookie” may be stored in your browser to remember your selected currency during your visit; this cookie is automatically deleted when you close your browser.

9. International Data Transfers

Where necessary, your Personal Information may be transferred to and processed in countries outside the UAE.

In such cases, we ensure that appropriate safeguards (such as contractual protections) are in place to ensure equivalent levels of data protection.

10. Third-Party Links and Providers

Our Site may contain links to external websites or services not operated by us.

We are not responsible for the content, security, or privacy practices of such third-party websites. We recommend reviewing their privacy policies before sharing any Personal Information.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our Site after any updates constitutes your acceptance of the revised Policy.

12. Governing Law

These Privacy Policy, and any disputes arising from or related to them, shall be governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai, without regard to its conflict of law principles.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Telephone: +971 55 672 5993